John Sankey Lifetime Guarantee & Product Care
Our upholstered John Sankey furniture is handmade in Britain by craftsmen at the John Sankey factory in Derbyshire. The frames are made using sustainably sourced timbers, and John Sankey offer a Lifetime Guarantee for frames and springs.
The guarantee is valid for purchases after January 2014 and must be signed up for though their Lifetime Guarantee Registration Form (http://www.johnsankey.co.uk/Guarantee). Please sign up for the guarantee within 28 days of your furniture delivery.
Read more about the lifetime guarantee by visiting the link below, and enjoy, for a lifetime.
Please Note: The lifetime guarantee is not valid for the Scarlet Room piece, which includes the Hayworth Sofa and Ottoman, Asquith Chair and Hepburn Chair.
Please take time to read the following instructions, to ensure your furniture is kept in the best possible condition. With the correct care it will give you many years of comfort.
To keep your cushions in good condition and prolong their lifetime, plump them regularly. Vigorously plump and pat your cushions into shape if they contain fibre or feather. Cushions with foam content will lose some of their hardness within a few weeks of wear. Regularly turning reversible cushions and changing their position helps maintain shape and prolong life. If the cushions are not turned and plumped regularly they may begin to look out of shape. If this happens unzip the cover, reposition the interior and follow the steps above. Cushions will need replacing from time to time over the years depending on how you use them. Please contact your dealer if you require and serviceable parts.
Avoid direct sunlight, sharp objects and spillages. Sunlight can cause the covers to fade, discolour and rot. Protect your fabric by drawing curtains or blinds. Similarly direct heat from radiators, heaters or fires can cause these effects; reposition your furniture away from any of these possible sources. All fabric can be snagged or scratched. Cat’s claws, jewellery, buckles, rivets etc. can cause this. If a snag appears do not pull it or cut it, tuck it in.
Avoid getting velvets wet as it can permanently damage the appearance of the pile and any finish the velvet may have.
Vacuum clean your upholstery at least once a week; dust removal may be improved by pre-brushing with a soft brush. Accumulated dirt will accelerate wear and dull colours.
Your furniture has been handmade and engineered to last for years, treating it carefully will help prolong its life and look. Do not allow the furniture to be used as a trampoline, climbing frame or any other such use. Likewise do not sit on the arm or edge of the cushions, as they will wear prematurely.
Stains and Spills
With spillages, act quickly. Absorb the spillage with dry white kitchen paper or a dry white cloth. Do not rub or soak the fabric or allow the stain to set. Do not use proprietary cleaners or any other household cleaners. Contact professional upholstery cleaner.
Professional Upholstery Cleaning
Sooner or later your upholstery may require cleaning. At that time, have it cleaned by a bona fide upholstery- cleaning specialist. We would advise that you do not attempt this yourself as the cleaning materials and methods are specific to the fabric type. The weaving, dying and finishing of upholstery fabrics is complex and technically particular to the type of fabric.
The zips on your upholstery and cushions are not necessarily there so the covers can be removed, but as a method of effectively fitting interiors during manufacture. Your upholstery has been made in accordance with the relevant fire retardancy legislations and this might mean that the cover has a backcoating treatment that may be removed by the improper dry cleaning process.
No two pieces of leather are exactly the same. Beautiful colour variations and distinctive natural markings make leather furniture uniquely your own. Colour variation is a natural occurrence in top grain leathers. Each piece of leather has a different unique structure; therefore, it will absorb dye in varying amounts, causing some areas to be darker or lighter than others. Each piece of leather also contains makings known as “nature’s signatures”. Healed scars, scratches, insect bites and wrinkles provide yet another dimension of individuality to your leather furniture.
Cabinet and Show wood
Most modern furniture is finished with a hard wearing lacquer to give protection. All timbers can alter slightly when exposed to light; some tend to darken and some may lighten. Consequently, the position of ornaments or other objects left on surfaces should be changed regularly to avoid patches becoming noticeable. This is especially important in the first year. Avoid extreme changes in room humidity, and never place a piece of furniture directly next to a heat source or in direct sun light. For best cleaning results first use a soft, clean damp cloth then buff with a soft, clean dry cloth. Never use polishes, solvents or abrasive cleaners as these can damage the lacquer. Remove any spillages immediately.