Goods may be returned in exchange for a credit note within 14 days of the purchase date as long as they are returned in perfect, saleable condition and accompanied with a receipt to the store where the purchase was originally made and in the original packaging.
Please note that items purchased at a discount during sale periods are not returnable.
All non-defective returns will only be accepted for goods that are received by Colony Interiors in pristine condition - i.e. undamaged, unmarked and unopened. The customer is entirely responsible for the transportation and packaging of such goods.
Credit notes are valid for 6 months from the date of issue, and can be exchanged for any stock items within this period. Please note that Colony Interiors is not responsible for the loss of your credit note.
We undertake special commissions for our customers. If we are required to modify, adapt or change an item at the specific request of a customer then there can be no return or refund under these circumstances. If an item is imported, procured or manufactured on the specific request of the customer full payment must be made at the time of placing the order and there can be no cancellation or refund.
Product may only be returned to Colony Interiors after first obtaining Colony Interiors agreement to do so. Refunds will only be made if the items supplied are defective and cannot be exchanged for another piece in good order within a reasonable time.