Products and Services (Products) are sold and supplied by Colony Interiors on the following retail terms and conditions of sale. Where applicable, special terms and conditions of sale are specified in Colony Interiors catalogues, price lists, other marketing literature or verbally.

Payment

All business is on a cash basis unless otherwise agreed.

Non-payment by the due date entitles Colony Interiors to cancel the contract or to suspend deliveries without further notice.  Payment (cleared funds) must be received by Colony Interiors prior to shipment. Payment can be made by either Credit/ Debit Card or transfer of funds directly to our Bank.

Price

Colony Interiors price lists however communicated do not constitute an offer.  All retail prices are inclusive of any applicable value-added tax.

Uncontrollable Events and Delays

In case of delays caused by circumstances beyond the control of Colony Interiors or their suppliers, Colony Interiors shall have the right to either suspend deliveries without notice or cancel the contract without liability.  By way of illustration and not of limitation, the following are to be treated as uncontrollable events: strike, lockout, riot, revolution, mobilisation, war, epidemic, official regulations, transportation difficulties, working difficulties, machine breakdowns, fires, failure of suppliers, or other causes, whether similar or not.

Law of the Contract

In the case of legal disputes, the law and the courts of England shall apply. 

Customer Order Conditions

Any provisions of the customer’s order which conflict with, or are in addition to, the retail terms and conditions of sale or any special terms of business shall be excluded.

Verbal Agreements

Any verbal agreement which does not conform to the present terms, shall not be binding on Colony Interiors unless it has been confirmed by Colony Interiors in writing.

Delivery

Colony Interiors prices do not include delivery costs.  These will be communicated to you at the time of ordering.

Colony Interiors does not accept any responsibility for damage to wallpaper, carpets, decoration, during delivery due to narrow staircases, small doors or any such other physical difficulty that can be encountered during delivery.

In the event of damage to product the customer must advise Colony Interiors of any such damage within 48 hours of delivery.  No claim for damage will be allowed if advice is beyond this time limit.

The Colony Interiors delivery team only delivers to the ground floor unless goods fit in an available lift.  Extra charges will be applied to cover costs in the event of any complication during the delivery which had not been brought to the attention to the Company prior to the delivery being arranged.

In the case of credit card payments, delivery will be made to the billing address only. 

Returns Procedure

Goods may be returned in exchange for a credit note within 14 days of the purchase date as long as they are returned in perfect, saleable condition and accompanied with a receipt to the store where the purchase was originally made and in the original packaging.

Please note that items purchased at a discount during sale periods are not returnable.

All non-defective returns will only be accepted for goods that are received by Colony Interiors in pristine condition - i.e. undamaged, unmarked and unopened. The customer is entirely responsible for the transportation and packaging of such goods.

Credit notes are valid for 6 months from the date of issue, and can be exchanged for any stock items within this period. Please note that Colony Interiors is not responsible for the loss of your credit note. 

We undertake special commissions for our customers. If we are required to modify, adapt or change an item at the specific request of a customer then there can be no return or refund under these circumstances. If an item is imported, procured or manufactured on the specific request of the customer full payment must be made at the time of placing the order and there can be no cancellation or refund.

Product may only be returned to Colony Interiors after first obtaining Colony Interiors agreement to do so. Refunds will only be made if the items supplied are defective and cannot be exchanged for another piece in good order within a reasonable time.

Furniture

You are requested to ensure that items you have chosen can be placed in the required site, taking into account all the relevant measurements of entrances, stairways etc, as refunds cannot be given in the event of the furniture being too large to be manoeuvred into its intended position.  Under these circumstances a credit note can be issued, less the cost of delivery and return.

We sell unique pieces of furniture in our shops. These are selected for their aesthetic value and we cannot guarantee the age or provenance of the items.

Damaged Goods

Any Product received visibly damaged must be notified, in writing or via email, to Colony Interiors within 48 hours of receipt.  All such items will be replaced provided the damage was incurred prior to receipt by either the customer or the customer’s carrier.

Title and Risk

Until full payment has been received by Colony Interiors for all products the property of the Products shall remain that of Colony Interiors.

Notwithstanding the foregoing, risk in the Products shall pass to the customer on delivery except where the customer requires a special method of shipment in which case risk shall pass to the Customer when the Products leave Colony Interiors premises.